About Us
Kelvin "Smartguy" Stephens
As a Technical Support Specialist, We are responsible for assisting customers with technical issues or questions relating to computer hardware or software devices. Our duties include taking phone calls from customers or communicating with them through messaging platforms, helping customers diagnose technical issues over the phone, remotely, and speaking with them about installing hardware or software on their computers.
our objective
Here at Call Smartguy, we provide hands-on experience with Windows environment
Good understanding of computer systems, mobile devices, and other tech products
Ability to diagnose and troubleshoot basic technical issues
Familiarity with remote desktop applications and help desk software
(eg. Google Remote Desktop;
Quick Assist; Team Viewer; etc.)
Excellent problem-solving and communication skills
Ability to provide step-by-step technical help, both written and verbal
Call or email us to book an appointment today!
Mr. Kevin was helpful, patient and very professional. He made sure that he adhered to Covid-19 safety recommendations, which is most important right now! I will recommend him to anyone.
Jessica Cash
Positive: Professionalism, Responsiveness, Value
I’ve had a great experience with this company. I have purchased a computer, he has fixed several computers for me, and he has given great advice on the type of computer to buy based on my specific needs. Also, he has remotely troubleshooted my desktop computer. I recommend the smartguy for all your computer needs. He’s absolutely concerned about his customers concerns and will get to you as fast as he possibly can. Look him up!
Alicia Crawford
I received excellent service. Brother Kelvin helped me each time i went in. He went above and beyond to make my computer work, even to testing my peripheral equipment to make sure it wasn't the problem. He was courteous, knowledgeable and had my equipment ready when he said he would. Thank both for your courtesy!
Rev. Jacquetta Parhams